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About Sparky Direct

About Us

Sparky Direct was formed with a clear mission and values rooted in excellent customer service.

The Business was established to meet a clear client need in the market place to provide an honest and straight forward 24 Hour 7 Day service without any frills or gimmicks.


Our mission is simple

To provide our clients with quality fully tried and tested electrical products at the most competitive price possible, through a seamless 24/7 service from Web to Door

Our aim is to ensure that Sparky Direct gives you our client the best online shopping experience on the Web today.

Our goal is to provide you with a ‘RIGHT FIRST TIME SERVICE’

We work hard to make sure we achieve this mission to ensure that you our client gets the product you want on time at the most competitive price possible.

Our values enable us to achieve our mission and meet your needs.


Customer Service

We are committed to great customer service with a ‘CAN DO’ attitude, where we pull out all the stops to understand our clients needs through trained, knowledgeable and experienced staff.


Continuous improvement

We take pride in being the best and constantly review our business. We welcome customer feedback to ensure we constantly improve your shopping experience with us.


Reputation

Our reputation is important to us. We strive to ensure we have the best electrical product and customer service possible to further our reputation as the ‘BEST IN THE BUSINESS’.

Our commitment to value is about much more than highly competitive prices, it’s about all those extra things that are worth a lot. Like feeling confident that the product you have purchased will pass the test of time. It might even be the knowledge that we as a company are committed and responsible in our sourcing of quality electrical product from leading, innovative and ethical manufacturers.

Our large warehouse holds vast stocks to enable us to fulfil your order.

Our modern state of the art on line ordering and stock control system enables us to deliver your order on time anywhere in the UK.

We aim to exceed your expectations by going that extra mile to ensure you are completely satisfied with your purchase.

Our commitment to you is total and can be summarised in our ‘TRADING CHARTER’. In the unlikely event that you feel we have failed in our promises we invite you to contact one of our directors via email at ken.fears@sparkydirect.co.uk.


Trading Charter

  • We promise you the most information on the products you are buying on the web today
  • We promise you the most user friendly website
  • We promise you competitive prices
  • We promise you a secure and safe online ordering website
  • We promise you product approved to current BS and EU standards
  • We promise you order tracking service
  • We promise you a fast resolution to any queries
  • We promise you total satisfaction

Our Environmentally Friendly Policy Statement

Sparky Direct recognises that our day to day activities can have an adverse impact on our environment. We are committed to reducing this by adopting a ‘Green’ consideration to all our procedures and activities.

Through our involvement with the WEEE initiative we encourage our clients to return all end of life fluorescent tubes, CFL’s, SON, MBFU and Metal Halide lamps for recycling via our collection company.

We recycle all of our cardboard waste.

All waste paper is shredded and used as packaging material.

Our printer cartridges are returned to our suppliers for environmentally friendly disposal.

No electrical equipment is left in sleep mode overnight unless absolutely necessary.

 

There are no internal lights in our premises left on overnight. We encourage our staff to be fully involved and to adopt a ‘Switch Off’ if not absolutely necessary attitude during the day thus reducing energy consumption.

We encourage our clients to promote, install and use energy saving LED, compact fluorescent and energy control systems to their customers.

We have available a range of PV (solar panels) for our clients to market and install.

Our manufactures are fully involved and supportive in our ‘Green’objectives’.

‘Sparky Direct’ is fully committed to saving our planet. We aim to exceed our responsibilities and requirements under current UK government and EU regulation.

We invite our clients to help us further by emailing your suggestions to ken.fears@sparkydirect.co.uk


Company Contact Details

Sparky Direct Ltd

Diplocks Industrial Estate

Diplocks Way

Hailsham

East Sussex

BN27 3JF

Phone: 01323 443947

Email: info@sparkydirect.co.uk

Company Registration No: 07261902

VAT No: 133 3089 35

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Free Delivery

  • Free delivery on orders over £75 to UK mainland.

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